Tag: work life balance

How to Reduce Stress When Dealing with Difficult People | The Journey

  Welcome to the journey today we’re going to talk about how to reduce stress when dealing with difficult Music hey. I’m Emma, my co-host Sam and when it comes to dealing with difficult people they don’t have to be difficult to manage alright Sam?   So I know you deal with customers.   So tell me about a time or an experience.   We had to deal with a difficult customer what you do well, is sometimes you have to properly reset expectations.   Some customers may not understand exactly what their service tells so you have to first hear them out.   Let them vent, let them talk.   Don’t interrupt and then once they’re finally finished repeat back to them.   Summarizing hey, I’ve heard you.   I understand, and you are valid in how you feel, but then the next thing, which is more important.   You come up with a plan that, within the scope of your service, you mutually benefit from what you’re about to offer say how you’re going to partner together, give them a little bit of homework, and then finally wrap it up by letting them Know you’re gon na take care of it for them. So I remember a time when a custard man, let’s call him Joe, called in and he was expecting us at GoDaddy social to post every day on social media and that’s not the case, and that’s not what we offer.   So I made sure that I was able to reset and align his expectations that fit our service model.   So how did you keep Joe on board? How did you keep him cool? You have to educate on this topic.   What would you do? Well, I had the first of course acknowledge the fact that I understood where he was coming from and I wanted to understand what he wanted to accomplish to go through the steps of how we’re going to fix this.   I want to know what are you going to accomplish and then ask the subject matter: expert we were able to within the scope of our service, offering give him the steps of how he’s gon to still get what he wanted, but not necessarily in the Way he wanted to do it, so here are some steps that I use to be able to keep myself together while receiving that call.   First, collect myself take a deep breath, connect Center myself, and make sure that I don’t, let it rattle me, or he reaches out to me for a little guided yoga meditation.   Let’s now join together.   Take a deep breath hold for 3 seconds and release one more time.   How do you feel let hit it but nice alright, so you mentioned listening and taking the time to think about what Joe in this example is sane versus.   What am I saying, I’m going to say next, so I imagine there’s a ton of empathy involved here right? Of course, you want to make sure that you know where they’re coming from because to make some headway and connect with this person, you have to take it all in really focus on them.   It’s not about you.   It’s about that.   So the next thing is, you want to think outside of the box figure out a way of coming up with a mutually beneficial solution, and allow that person to partner with you.   Remember it’s, not you against them, but it’s us working together to solve their problem, which is your problem.   Mister minds me of reframing.   This is something my mom taught me recently on her visit to California.   It’s just like hey.   Instead of sweating, this just reframes, it to see how you could look at this differently.   I love that advice. So the next thing is, you want to find a supportive community of people that are like you that are going through the same struggles that you know you can connect with and express yourself and let them know hey, I’m struggling just like you and you can get support that way here at GoDaddy we have a lot of different opportunities and groups where we can all feel included.   So we want to hear from you comment below and let us know how do you deal with the duplicates also be sure to like this video and subscribe to our Channel.   Also don’t forget to ring that bell, so you’re the first to know about our next videos coming out.   So this is the journey.   See you next time.   . As found on YouTube Explaindio Agency Edition FREE Training How to Create Explainer Videos & SELL or RENT them! Join this FREE webinar | Work Less & Earn More With Explaindio AGENCY EDITION OIP-47

Anxiety & Stress – My Struggles | Balance My Life & Career, Mental Health, & Finding Inspiration

Anxiety & Stress – Opening Up About My Personal Struggles | Trying To Find Balance In My Life & Career With Modeling & Youtube, Everyone Face’s Their Own Obstacles w/ Mental Health, & The Never Ending Search To Finding Inspiration | Sanne Vloet Hey guys, Today was really tough. I think the right word to describe today is it “sucked”. I don’t think I’ve ever said before out loud, but that goes to show that sometimes we keep our feelings down inside. I tried to film five different times and each time I started to feel anxious, self-doubt crept in, and I made myself believe that what I was doing here with this community wasn’t good enough. I shed a few tears out of frustration with myself and to try to calm down I wrote myself this letter. I know this is different than the usual, but today your comments will be a huge emotional lift so I cannot wait to read them. I realize now that when I feel alone this community is the place for me to come, for all of us to come when things just aren’t going in the perfect direction. Here’s my letter: “Sanne, It’s okay not to be okay. It’s completely fine to have a bad day once in a while and when you make mistakes you will grow from them. You rarely ever let things get to you, you’ve always been the rock for all the people in your life that you love so much. All the pressure that you feel inside is only coming from you and the people that support you in your life, community, and in your career only want you to be happy! If the price of success is your happiness than you need to re-define what success means and move towards a journey with more happiness. You have worked hard for almost two years as a model, content creator, girlfriend, and friend to the people in your life. Over the past year you have traveled non stop for modeling, you’ve made it a priority to create two videos a week, you’ve even opened up about things that you thought you never would. I know how you feel, because I hear you ask the question “why do I not feel okay”. You don’t need to have a reason for not feeling 100% right now, just be open to all the things you are feeling and remember that this feeling will go away on it’s own. Remember that sometimes a long walk, a sunset, a good workout, can make enough of a difference to change how you feel. The little things sometimes make the biggest difference.” So at this point I decided to go for a walk and I took my little camera with me to go to pilates and then called Max to come meet me near the studio I like to go to! Just by writing I started to feel better, then I felt that I could share a little bit about how I was feeling and once I finished making the little video I FELT free of the anxiety and self-doubt that had come over me all day. When I was putting my letter into typing I corrected the words I had misspelled and then I asked my friend Jason to read it over to make sure it made sense the way I wanted it too. I hope you guys are ready for a little bit of my not so perfect self. After all the sharing that we all do sometimes it’s okay to not be okay and yesterday, was one of those days. Let’s talk a little about mental health, the pressures of the world, how social media can be used more positively, and how we can make this community stronger, and more positive for all of us! This video is for all of us who sometimes feel like we aren’t strong enough or good enough. The truth is WE ARE more than enough and I just wanted to remind myself and everyone here. I love you guys so much! xx Sanne Follow me! Instagram: @sannevloet (https://bit.ly/2vlnHLy) Twitter: @sannevloet (https://bit.ly/2OKggYH) Subscribe: Sanne Vloet Youtube https://bit.ly/2KzihS5 Help me translate my video into your language! http://www.youtube.com/timedtext_cs_panel?c=UCgNUeSxwTH5tE9Bgvzek-5Q&tab=2

Top 5 Triggers for stress in the workplace

While a small amount of stress can help to motivate us and keep us focused, too much is never a good thing and can lead to serious problems with anxiety and depression. We’ve identified our top 5 triggers for stress in the workplace. 1. Not enough breaks Working through lunch every day might impress the boss, but sooner or later it’s going to take its toll. And it’s not just holidays and lunch-breaks that we’re talking about, either – even short screen breaks are essential for re-charging your batteries and giving you a much-needed chance to rest and recuperate. 2. Working when you’re ill Presenteeism is a huge problem in today’s high-pressure working environments. It’s not just about people coming in sick and under-performing – unwell employees tend to create more unwell employees as viruses and bacteria spread, and coming back to work before you’re ready can delay the recuperation process too. 3. Difficult people Dealing with difficult colleagues and customers is a major cause of stress at work and one of the last unmeasured costs to organisations in terms of absence, poor performance and high staff turnover. 4. Lack of control Not being able to determine our own workload, a lack of consultation and dealing with shifting demands and deadlines can leave us feeling powerless and under-valued, leading to high stress levels and anxiety. 5. Poor environment The actual place where we work is extremely important for our wellbeing – so if we’re subjected to constant noise or movement of people around us, bad lighting, not enough space or a poorly configured workstation, it’s going to impact on our performance. Being able to identify and eliminate triggers for stress is a key starting point for building a mentally healthy workplace where everyone can give their best. Find out what you can do to support your employees’ wellbeing with mental health training from Skill Boosters. http://bit.ly/Skill_Boosters_MHtraining

Does stress affect your memory? – Elizabeth Cox

Explore the stages of how your memory stores information and how short-term stress impacts this process. — You spend weeks studying for an important test. On the big day, you wait nervously as your teacher hands it out. You’re working your way through, when you’re asked to define “ataraxia.” You know you’ve seen the word before, but your mind goes blank. What just happened? Elizabeth Cox details the complex relationship between stress and memory. Lesson by Elizabeth Cox, directed by Artrake Studio. Sign up for our newsletter: http://bit.ly/TEDEdNewsletter Support us on Patreon: http://bit.ly/TEDEdPatreon Follow us on Facebook: http://bit.ly/TEDEdFacebook Find us on Twitter: http://bit.ly/TEDEdTwitter Peep us on Instagram: http://bit.ly/TEDEdInstagram View full lesson: https://ed.ted.com/lessons/the-surprising-link-between-stress-and-memory-elizabeth-cox Thank you so much to our patrons for your support! Without you this video would not be possible! Michael Aquilina, Vinamr L. Sachdeva, FireWolfLasers, Kshitij Shah, Mohammad Said, Teach Me Diné – Navajo Language, Victoria Veretilo, Rebecca Reineke, Felipe Hoff, Kyanta Yap, Brandon Thomas, Lewis Westbury, Ojas Kapoor, Johnny Gutierrez, Mirzat Turap, Jaime Arriola, Emilia Alvarado, Javid Gozalov, 真佑 劉, Ethan Cole, Philipp Hiestand, Paul Beard, Deepak Iyer, Markus Goldhacker, Mihai Sandu, Keven Webb, Hendrik Mueller, Maurice Castonguay, Kristiyan Bonev, Maryam Dadkhah, Joshua Wasniewski, Michał Friedrich, Arlene Spiegelman, Doug Henry, Alick Au, denison martins fernandes, Hashem Al, Daniel Nester, Richard A Berkley, Benjamin Chan, Dee Wei, Abdallah Absi, Denise A Pitts, Pi Guanghui, Doris, Kurt Almendras, Raymond Lee, and Nicolas Silva.