Tag: stress from work

How to Reduce Stress When Dealing with Difficult People | The Journey

 Welcome to the journey today we’re going to talk about how to reduce stress when dealing with difficult Music hey. I’m Emma, my co-host Sam and when it comes to dealing with difficult people they don’t have to be difficult to manage alright Sam? So I know you deal with customers. So tell me about a time or an experience. We had to deal with a difficult customer what you do well, is sometimes you have to properly reset expectations. Some customers may not understand exactly what their service tells so you have to first hear them out. Let them vent, let them talk. Don’t interrupt and then once they’re finally finished repeat back to them. Summarizing hey, I’ve heard you. I understand, and you are valid in how you feel, but then the next thing, which is more important. You come up with a plan that, within the scope of your service, you mutually benefit from what you’re about to offer say how you’re going to partner together, give them a little bit of homework, and then finally wrap it up by letting them Know you’re gon na take care of it for them. So I remember a time when a custard man, let’s call him Joe, called in and he was expecting us at GoDaddy social to post every day on social media and that’s not the case, and that’s not what we offer. So I made sure that I was able to reset and align his expectations that fit our service model. So how did you keep Joe on board? How did you keep him cool? You have to educate on this topic. What would you do? Well, I had the first of course acknowledge the fact that I understood where he was coming from and I wanted to understand what he wanted to accomplish to go through the steps of how we’re going to fix this. I want to know what are you going to accomplish and then ask the subject matter: expert we were able to within the scope of our service, offering give him the steps of how he’s gon to still get what he wanted, but not necessarily in the Way he wanted to do it, so here are some steps that I use to be able to keep myself together while receiving that call. First, collect myself take a deep breath, connect Center myself, and make sure that I don’t, let it rattle me, or he reaches out to me for a little guided yoga meditation. Let’s now join together. Take a deep breath hold for 3 seconds and release one more time. How do you feel let hit it but nice alright, so you mentioned listening and taking the time to think about what Joe in this example is sane versus. What am I saying, I’m going to say next, so I imagine there’s a ton of empathy involved here right? Of course, you want to make sure that you know where they’re coming from because to make some headway and connect with this person, you have to take it all in really focus on them. It’s not about you. It’s about that. So the next thing is, you want to think outside of the box figure out a way of coming up with a mutually beneficial solution, and allow that person to partner with you. Remember it’s, not you against them, but it’s us working together to solve their problem, which is your problem. Mister minds me of reframing. This is something my mom taught me recently on her visit to California. It’s just like hey. Instead of sweating, this just reframes, it to see how you could look at this differently. I love that advice. So the next thing is, you want to find a supportive community of people that are like you that are going through the same struggles that you know you can connect with and express yourself and let them know hey, I’m struggling just like you and you can get support that way here at GoDaddy we have a lot of different opportunities and groups where we can all feel included. So we want to hear from you comment below and let us know how do you deal with the duplicates also be sure to like this video and subscribe to our Channel. Also don’t forget to ring that bell, so you’re the first to know about our next videos coming out. So this is the journey. See you next time. .As found on YouTubeExplaindio Agency Edition FREE Training How to Create Explainer Videos & SELL or RENT them! Join this FREE webinar | Work Less & Earn More With Explaindio AGENCY EDITIONOIP-47

Work Stress – Job Stress – Job Stress And Health

Work stress, job stress, in this video I discuss work stress, and how to manage stress from work.Transcript notesIs your job hurting your health?Ever been in this situation? You wake up in the morning, get your mind right, then it is time to get moving, got to get to work. You can feel your heartbeat increase and your blood pressure rise, work. You, like many other people hate your job. Just thinking about your job really stresses you out.If this is how you feel, you are not alone. Statistics show that 30 to 40% of people describe their job as very or extremely stressful. And 25% of people rate their jobs as the number one stressor in their lives.According to one report, 14% of people feel like punching a coworker, 25% of people feel like screaming because of job stress, and 10% of people fear a coworker could do something violent. All of this stress leads to several health issues including sleep issues, heart problems, digestive problems, weight gain. So, stress is really, really, really bad for your health.So this workplace stress situation leaves us with 2 questions, what are the causes of all this stress, and what can be done to relieve this stress?Some of the main causes of job stress include, working long hours, too heavy of a workload, poor management, lack of job security, dangerous working conditions, and problems with a coworker.So, if you are dealing with one of these situations, what can you do? The easy answer is to quit and get a new job, but life just isn’t always that simple. Many people stay at stressful jobs because they need the benefits, or they can’t afford a lower paying job.What you can do though is learn to manage stress. Keep a notebook with you for a couple of weeks, and write down stressful situations you encounter, and how you responded to them.Read through your notes and see if you can find a way to respond to those situations in a way that causes you less stress. If you feel you can, then speak with your supervisor. Not to complain, but let them know that you want to perform better at your job, but right now there are certain things that are causing you stress and preventing you from performing at a higher level.When you leave work, actually leave work. Don’t allow yourself to think about work, check work emails or even talk or text coworkers if the conversation is going to be about work. Get more active in your life. Exercise is a great stress reliever, as are physical hobbies such as joining a bowling or golf league, where you are doing something physical and social at the same time. Walking or hiking and listening to music are great ways to relieve stress.Eat a healthy diet with plenty of fruits and vegetables that have vitamins, minerals and fiber, which help with proper bodily function and digestion.Make ample time for sleep. When most people are crunched for time the first thing they cut back on is sleep. Bad idea. Good quality sleep improves memory, creativity, and physical performance. Sleep is just as important as nutrition and exercise. Stress from your job can be just as damaging to your health as poor nutrition or a sedentary lifestyle. Learning to manage stress is not easy; it takes hard work, a lot of hard work. But, the payoff is worth it, a happier and healthier life.