United Airlines Changes Its Policy On Displacing Customers

Posted from: http://www.npr.org/sections/thetwo-way/2017/04/14/524033117/united-airlines-changes-its-policy-on-displacing-customers?utm_medium=RSS&utm_campaign=news

Two United Airlines planes taking off at George Bush Intercontinental Airport in Houston. After a man was dragged off a United flight, the company changed its policy on overbooked flights.

United says the decision must be made before customers board the plane. Battered by a viral video nightmare, the airline says this is an initial step toward delivering “the best customer experience.”

(Image credit: David J. Phillip/AP)