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Shipping Refunds And Exchanges Authenticity Contact UsDomestic USA

Fast N free Shipping: 5-7 Business Days — This is a fast and reliable option for orders delivered to home or business addresses in the continental United States. Delivery times of 5 to 7 business days depending on location including tracking.

US Priority Shipping: Priority 2-3 Business Days — Fast delivery and completely trackable from the time it leaves our warehouse until it arrives at your door.

US Express Shipping: 1-2 Busines day (No PO Boxes) — If you absolutely must have it the next business day, then this is your option. Not available for P.O. box, APO/FPO, U.S. territory addresses.

International Worldwide

Economy International Shipping* (14-30 Days): This is a slow but guaranteed delivery option for international orders delivered to home or business addresses around the world. Unfortunately, this option is not always trackable, however we offer a guaranteed service to all customers.

USPS Priority Mail International (7-14 Days): Faster delivery and mostly trackable from the time it leaves our warehouse until it arrives at your door.

USPS Priority Mail Express International with tracking (3-7 Days): If you need your order faster, then this is your option fully trackable and insured up to $100.00. Please remember these are business days not counting holidays, customs clearance, etc.

Cluburban.com is not responsible for customs/duties charges. These costs are determined by your local customs office. Club urban cannot determine the cost of these charges in advance. We try to minimize the cost by listing the wholesale value of the goods rather than the retail value.

* USPS changed their Tracking codes from an LJ to a UA number and since then all packages are being delayed more than usual, however eventually it gets delivered but it takes a little longer than usual. as a trusted eBay Seller we ask you to kindly wait until you receive your order.

REFUNDS AND EXCHANGES

To return an item for a refund, replacement, or exchange:
Find the item in My eBay under Purchase History and select Return this item from the More actions drop-down menu. Select the reason for the return. Package your goods properly. Any goods returned that is not in its original condition will not be accepted. Please write your name, your order number and the “RMA” number on the outside of your package to ensure correct and quick processing time. Please note: It is the customer’s responsibility to make sure the package is posted correctly. Club Urban is not responsible for any goods that are lost, damaged or stolen while in transit back to us.
Return items to:
Club Urban Returns
23151 Alcalde Drive, Suite B1
Laguna Hills, CA 92653
United States

You must return the item within 5 business days of requesting the return. It’s a good practice to include tracking information when returning an item.
Once the item has been approved for resale, we will make any necessary changes to the order, issue refunds, store credits, exchanges, etc. If you wish to exchange an item for any reason simply purchase a new one and return the one you don’t want and we will issue a full refund. Do not ship your item with a note to exchange it, because the item you want might be sold out or not available.
Please allow up to 4 days from the date your return is delivered to us and the Final Value Fee is credited back to our account for the refund to be issued.
You must pay for the shipping cost to return the item(s). If the item is being returned due to our error, you will be refunded for the original shipping charges incurred once we have received the returned goods and the item is inspected and approved for resale.

NOTE: International returns, please consider the return cost before sending the item back to us. In some cases Buyers have kept the item and resold or gave it away as a gift due to the shipping cost!

Authenticity

“I can assure you that all our items are new and purchased directly from the Authorized Brand Licensees, I can provide proof of authenticity when needed. In some cases the product might not be of the same quality that you used to, this happens when the Brand chooses to change the manufacturing to a different company or country. In this case, you might think that it’s not an original but I guarantee that it is.”
Sami Sert – CEO ClubUrban

You may know that we have been selling online since 1999 with an almost 100% perfect Feedback rating. However, if you are not satisfied with the quality of the product, you have the option to return it within 30 days for a full refund as described in our policy.

NOTE: The sale of unauthorized, replica, and counterfeit items is illegal. It’s also against marketplace policy. Sellers who aren’t sure of the legality or authenticity of their items can’t sell those items. This policy helps protect buyers from purchasing illegal merchandise and helps intellectual property rights owners protect their rights.

CONTACT US

CUSTOMER SERVICE HOURS
M-F 9:00AM – 5:00PM PST
Sat. & Sun Closed

We will be closed on July 4th, Dec. 25th and Jan. 1st. and Thanksgiving Day.
During business hours, emails will be answered within 2-4 hours.

MAILING ADDRESS & PRODUCT RETURN ADDRESS
Club Urban
23151 Alcalde Dr. Suite B1
Laguna Hills, CA 92653
USA

You will receive a response within 24 hours.