As Twitchy reported Friday, passengers on a US Airways flight were outraged when a flight attendant refused to hang up an Army Ranger’s uniform jacket, explaining that the service was available only to first class passengers.
One of those passengers, @Bkirby72, took to Twitter to complain to US Airways, explaining that “three of us in first class begged your poorly trained associate to hang this hero’s decorated jacket,” while WSOC reported that other first class passengers offered to switch seats with the sergeant, to no avail.
US Airways tweeted an apology and promised an internal review, but the airline still isn’t forgiven.
@USAirways is it really in your policy to disrespect brave men such as Sergeant Marle? Flight attendant Ava of US 1930 from PDX to CLT.
— Laura Kirby (@LauraKirby76) October 9, 2014
@laurakirby76 We have great respect for our Military personnel, Laura. We're very sorry if you observed differently.
— US Airways (@USAirways) October 9, 2014
Sorry if you observed differently? Try again.
We hold all those serving our country in the highest regard and apologize for any offense caused. We are reviewing the incident internally.
— US Airways (@USAirways) October 10, 2014
@USAirways WAY too little too late. Learn from @AmericanAir – this would NOT happen (I've given my 1st seat to plenty of US military on AA)
— Betsy Novak (@betsyflounders) October 10, 2014
@USAirways until the employee is a former employee it's just lip service!
— Knockoutradio (@knockoutradio) October 10, 2014
@USAirways You will be forgiven after she is fired. It's time to hold employees accountable
— Michael Trotman (@mtrotman) October 10, 2014
@USAirways try this: we fired the crew member who treated one of America's heroes shamefully, we are truly sorry, it won't ever happen again
— Advocacy Ink (@AdvocacyInk) October 10, 2014
It was a military coat with medals. It doesn't take a genius to know the right thing to do. @USAirways Shame on you. Demote that attendant.
— CoolGreenPines (@CoolGreenPines) October 11, 2014
@USAirways "Reviewing internally" FFS. Your policies suck, I'll stick to @SouthwestAir who holds Armed Forces members in the highest regard.
— Mike Arroyo (@iker42) October 11, 2014
@USAirways Talk is Cheap…Prove it. Our veteran should get free airfare for the rest of his life! The Stewardess needs to work in baggage!
— Drew Hanson (@johnnyreb1864) October 11, 2014
@johnnyreb1864 We apologize and are internally reviewing. We hold the men and women serving our country in the highest regard.
— US Airways (@USAirways) October 11, 2014
@USAirways This American hero was treated shamefully. Your policy in this matter needs to be reviewed & changed. Lots of options when flying
— Keith Hoffman (@kyliving) October 11, 2014
Prove it. RT @USAirways We hold all those serving our country in the highest regard …
— Kurt Schlichter (@KurtSchlichter) October 11, 2014
@USAirways What is WRONG with you people?? That flight attendant had NO business treating that soldier that way.
— TalentManagerWendy (@WAW_Wendy) October 11, 2014
@USAirways Really? Well you blew it. You all need suspension/probation and loss of pay. My company will no longer EVER fly US Air
— Less Gov. More Fun. (@LessGovMoreFun) October 12, 2014
@USAirways It is great to have policies but please hire employees with common sense as this is unacceptable and nothing can change that!
— cmconcepts (@cmconcepts) October 12, 2014
@USAirways No way anyone should fly with you – with so much disrespect . This is awful and your airlines is fallen in reputation severely
— Lucien Mark (@LucienMark) October 13, 2014
@USAirways As both a Travel Agency Owner and a (USAF SGT 1976-1980)- I can only say what happened on this flight was a total lack of respect
— Ken (@KenBT) October 13, 2014
No kidding.
We didn't get the situation on Thursday right. We'll always try to do better. http://t.co/HbEXQvvnPJ
— US Airways (@USAirways) October 11, 2014
